Wildfire Cutlery                           ~ Michael Moses Lishinsky ~            Master Blade Smith              Hand made Carbon Steel Kitchen Knives

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Guarantee

541- 708 - 3138

     Basically, my guarantee covers what you buy from the day you receive it, for two weeks. If, in that time, your not satisfied simply due to taste, contact me by phone or e-mail and I will take the work back. You have to cover the postage of the package sent back to me. Once I receive the pieces, I will either give a full refund of the cost of the work, or clean the piece up and minus the cost to refurbish from the refund. I try in every way possible to offer as full a refund as possible and only twice in 30 years did I have to charge to refurbish badly abused work.

When the piece has a flaw due to me   

  If the problem is with my workmanship , then I will offer to replace or fix the knife and will cover all expense to ship it to me and back to you. Otherwise, I will offer a full refund, including ship cost if that is what you choose.
    I have a long active list of folks who want my seconds, and if the piece is sellable, then I will clean it up and re-sell it. I do have to get it back in shape though, but never has this presented a problem ( not in 30 years ). In no way will the charge be more than 15% of the refund, unless the work is so thrashed that it cannot be saved. Then the cost to the refund can go as high as 40%.

    All work is conditionally guaranteed from flaws in workmanship for the life of the piece. As long as the knifes construction is faulty, I will pay for shipping it back to me and replace. Once I get the item, it will be obvious in one minute what the problem is and I can fix it.
    When I receive it, if it is clear that the piece has been abused ( My dog chewed up the handle, somehow it went into the dishwasher or the disposal, etc. )  then the guarantee will not be in force.
    But I will be happy to offer a reasonable estimate for repair. In all cases, be aware, that we are a small family owned company and have been since the early 80's. This means there is no bureaucracy here to interfere with communication, which will always be straight, clear and honest from our end. Contact us and we will do our sincere earnest best to work it out.

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